Privacy Policy

Last Updated: 12/06/2026

At ZivCart we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through third-party payment providers)

• Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed

• Time spent on our website

• Referral sources

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate order updates and shipping information

• Improve our website, products, and services

• Personalize your shopping experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations

• Send promotional emails and marketing communications (you may opt out at any time)

We only use your information for legitimate business purposes and in accordance with applicable laws.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences

• Maintain shopping cart functionality

• Analyze website traffic and performance

• Improve website functionality

• Deliver relevant marketing and advertising

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

• Payment processors

• Shipping and logistics providers

• Website hosting services

• Analytics providers

• Marketing and email service providers

These third parties may have access to certain information only to perform services on our behalf and are expected to protect your information appropriately.

Examples may include:

• Shopify

• Razorpay

• PayU

• Google Analytics

• Meta (Facebook) Advertising Services

We encourage you to review the privacy policies of any third-party services you interact with through our website.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and passwords.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our services

• Fulfill legal and regulatory obligations

• Resolve disputes

• Enforce agreements and policies

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Customer Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ZivCart
Email: help@zivcart.in
Address: Tugalpur Main Market, Greator Noida, Uttar Pradesh, 201310

We will make reasonable efforts to respond to your inquiries in a timely manner.