Terms of service

Terms of Service

Last Updated: 12/06/2026

Welcome to ZivCart These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

We may modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting on this page.

2. Account Terms

To access certain features of our website, you may be required to create an account.

You agree to:

  • Provide accurate and complete information

  • Maintain the security of your account credentials

  • Promptly update your information when necessary

  • Accept responsibility for all activities conducted under your account

You must not:

  • Impersonate another person or entity

  • Create fraudulent accounts

  • Share your account credentials with unauthorized individuals

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Modify product prices without prior notice

  • Correct pricing errors

  • Cancel orders affected by incorrect pricing

Payments must be made through approved payment methods available on our website.

By placing an order, you authorize us and our payment service providers to process the applicable charges.

Orders will only be processed after successful payment authorization unless Cash on Delivery (COD) is offered and selected.

4. Product Descriptions and Availability

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free

  • Colors displayed on your device perfectly match actual products

  • Product availability will always be current

We reserve the right to:

  • Correct errors or inaccuracies

  • Update product information

  • Discontinue products at any time

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from ZivCart.

We reserve the right to:

  • Accept or reject any order

  • Limit quantities purchased

  • Cancel orders due to suspected fraud

  • Cancel orders because of inventory shortages

  • Cancel orders due to pricing or technical errors

If payment has already been processed for a cancelled order, a refund will be issued through the original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Government restrictions

  • Remote service locations

  • Other circumstances beyond our control

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.

7. Returns and Refunds

Our Return and Refund Policy forms part of these Terms.

Customers may request returns or refunds in accordance with our published policy.

To be eligible for a return:

  • Products must be returned within 7 Days

  • Items must be unused and in original condition

  • Original packaging should be retained where applicable

Certain products may not be eligible for return due to hygiene, customization, clearance sale, or other stated restrictions.

Approved refunds will generally be processed within 7 business days after inspection and approval.

8. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To transmit malware, viruses, or malicious code

  • To interfere with website security or functionality

  • To collect customer information without authorization

  • To engage in fraudulent or deceptive practices

  • To harass, abuse, threaten, or discriminate against others

Violation of these provisions may result in immediate suspension or termination of access.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Text

  • Graphics

  • Website design

  • Branding elements

is owned by or licensed to ZivCart and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ZivCart, its owners, employees, affiliates, suppliers, and partners shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

  • Delays in delivery

  • Errors or inaccuracies on the website

Our total liability for any claim relating to a product or service shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless ZivCart, its directors, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of any law or third-party rights

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by third parties

Your interactions with third-party websites are governed by their own terms and policies.

13. Force Majeure

We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Government actions

  • Strikes

  • Internet outages

  • Transportation disruptions

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any transactions conducted through the website shall be subject to the exclusive jurisdiction of the courts located in Greator Noida,Uttar Pradesh, INDIA.

15. Contact Information

For questions regarding these Terms of Service, please contact:

zivcart.in
Email: support@zivcart.in

We will make reasonable efforts to respond to inquiries in a timely manner.